Front House Manager Position


Job Summary:

The cafe manager is responsible for leading all team members in the efficient and profitable operation of Mon Vert Cafe. He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a being just plain awesome. 



Job Responsibilities:

  • Manages day-to-day front of the house responsibilities.

  • Responsible for the adequate training of all new baristas/front of the house employees. 

  • Execute Beer & Wine order and McNamara Milk order (twice a week) and is able to adjust and plan for seasonal changes.

  • Oversees all front of the house staff functions including organization and cleaning duties, daily jobs tasks and is responsible for promoting quality job performance from all of the front of the house staff members. 

  • Person of contact for front of the house staff communication and availability for covering shifts if necessary. 

  • Responsible for certain beverage orders done in a timely and efficient manner. 

  • Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. 

  • Oversees all cash functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures. 

  • Maintains a clean and visually appealing service area. 

  • Effective and consistent communication with café owner and other staff members.



Service:

  • Is the Role Model for outstanding service and “owner” of the service initiative.

  • Pro-active in solving customer problems and satisfying customers in various situations.

  • Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

  • Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

  • Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.

  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.



Qualifications:

  • 1-2 years retail management experience required.

  • Positive references. 

  • Must be able to work overtime, including weekends, evenings and special events as needed.

  • Well-organized, detail-oriented and able to multi-task.

  • Must have effective problem solving/decision making abilities.

  • This position will require frequent standing and use of hands and arms.

  • Must be able to lift up to 30lbs and frequently bend and twist from the waist.

  • Must have excellent verbal and written English communication skills.



Compensation: Based on experience. Both salaried and hourly compensation available depending on the needs of the qualified applicant. 



Benefits:

  • Daytime Hours

  • Paid time-off after one year of employment

  • Free Staff Meal for every shift

  • Somewhat flexible work schedule


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